Replyable

A small business answers the same question on WhatsApp, Instagram, email and its website, from four different inboxes, and the customer gets four different standards of answer. Replyable is one intelligent assistant behind all of them.

Customer conversations fragmented across channels faster than the tools to handle them. A business now answers on WhatsApp, on Instagram, by email and on its own site, and whoever is free replies, which means the quality of an answer depends on who saw it first and how busy they were. The customer experiences that as a company that does not know its own policies.

Replyable puts one assistant behind every channel so the answer is consistent wherever the question arrives. That is a solved problem for large companies with contact-centre software and an open one for everybody else, which is the segment being aimed at.