Lansy AI

Most retail, hospitality and service revenue is made face to face, and no manager or mystery shopper can hear every conversation. Lansy records in-person conversations at the counter, on the floor and in the classroom, then turns them into personal coaching for each employee and a clear picture of what to change for managers.

Top performers in a shop, a clinic or a school front desk do something different in the conversation, and the business cannot see what it is or teach it to the rest of the team. Call centres have had conversation analytics for years. The counter, the sales floor and the classroom, where most offline revenue is made, have had nothing but the occasional mystery shopper.

Lansy puts a recorder on the frontline, transcribes every conversation in the languages the team speaks, and scores it against the behaviours the client cares about: was the add-on offered, did the visit end with a booked follow-up, did the interviewer cover the role profile. Each employee gets a personal mentor that explains what went well and what to try next time, and managers get the full picture across every location, with privacy and legal compliance designed in from the start.